Privacy Policy

1. Introduction

GoSathi Technologies Pvt. Ltd. ("GoSathi," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable rules thereunder.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, gender, and profile photo.
• Identity Verification: Aadhaar number (for KYC), driving license details (for Partners), vehicle registration details.
• Payment Information: UPI ID, bank account details, and transaction history processed through our payment partners.
• Communication Data: Messages, support tickets, and feedback you provide.

2.2 Information Collected Automatically

• Location Data: Real-time GPS location during active rides, pickup and drop-off locations, and frequently visited places (with your consent).
• Device Information: Device model, operating system, unique device identifiers, and app version.
• Usage Data: App interactions, ride history, search queries, and feature usage patterns.
• Log Data: IP address, browser type, access times, and referring URLs.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our ride-sharing services.
• Match riders with optimal routes and co-riders.
• Process payments and manage subscriptions.
• Verify user identity through Aadhaar KYC.
• Ensure safety through live tracking, SOS alerts, and route monitoring.
• Send ride confirmations, receipts, and important updates.
• Analyze usage patterns to improve the Platform experience.
• Prevent fraud, abuse, and unauthorized access.
• Comply with legal obligations and regulatory requirements.

4. Data Sharing and Disclosure

We may share your information with:

• Co-riders and Partners: Limited profile information (name, photo, rating) is shared with matched riders and partners for ride coordination.
• Service Providers: Payment processors, cloud hosting providers, analytics services, and customer support tools that help us operate the Platform.
• Legal Authorities: When required by law, court order, or government regulation, or to protect the rights, safety, or property of GoSathi, our users, or the public.
• Emergency Contacts: Your designated emergency contacts may receive your live location during SOS activation.

We do not sell your personal data to third parties for advertising purposes.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for up to 3 years as required by Indian financial regulations and tax laws. Anonymized, aggregated data may be retained indefinitely for analytical purposes.

6. Data Security

We implement industry-standard security measures to protect your data, including:

• AES-256 encryption for data at rest.
• TLS 1.3 encryption for data in transit.
• Regular security audits and penetration testing.
• Access controls and employee data-handling training.
• Aadhaar data stored in compliance with UIDAI guidelines.

7. Your Rights

Under the DPDP Act, 2023, you have the right to:

• Access your personal data held by us.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data (subject to legal retention requirements).
• Withdraw consent for data processing at any time.
• Nominate another person to exercise your rights.
• File a grievance with the Data Protection Board of India.

8. Cookies and Tracking

Our website uses essential cookies for functionality and analytics cookies to understand how visitors interact with the site. You can control cookie preferences through your browser settings. Our mobile app uses similar tracking technologies for analytics and crash reporting.

9. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app, email, or by posting a notice on our website. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the Grievance Officer for GoSathi is:

• Name: Grievance Officer, GoSathi Technologies Pvt. Ltd.
• Email: privacy@gosathi.in
• Address: GoSathi Technologies Pvt. Ltd., Chennai, Tamil Nadu, India
• Response time: Within 72 hours of receiving a complaint.

12. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

• Email: privacy@gosathi.in
• Phone: +91-44-XXXX-XXXX